At Jiuji Sports, we are committed to delivering your orders efficiently and reliably. Below is an outline of our shipping policy, including delivery times, costs, and additional details to ensure a smooth experience.
Free Shipping Eligibility
- For the UK: Orders over £50 qualify for free standard shipping. The estimated delivery time is 6–8 business days.
- For other countries: Orders over £99 qualify for free standard shipping. The estimated delivery time is 6–10 business days.
- For countries in the Americas (e.g., the US, Canada, Mexico), the delivery time is 8–15 business days due to distance.
Rest assured, we will do our best to deliver your orders as quickly as possible! Once your order is shipped, please consider that holidays, natural disasters, or pandemics may affect delivery times.
Shipping Costs
Shipping costs vary based on your location, the selected delivery method, and the total weight of your order. During checkout, you will have the opportunity to view and select available shipping options and their associated fees.
Order Processing Time
- Orders are typically processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
For pre-order or out-of-stock items:
- If your order includes pre-order or out-of-stock items, we will ship any in-stock items immediately and send the remaining items as soon as they become available. If you receive part of your order, do not worry — the rest will follow shortly.
Tracking Your Order
- If you provide a mobile phone number, you will receive a confirmation email and/or text message containing a tracking ID and a link to follow your package’s journey.
- To track your package, you can visit our Tracking Page.
- Please allow 1–3 business days for tracking information to become available.
Incorrect Address Disclaimer
It is the buyer’s responsibility to ensure the shipping address provided is accurate.
- We strive to process and ship orders quickly, so there is a limited window to correct an incorrect address.
- If you believe you have entered the wrong shipping address, please contact us immediately at yangcanxi@jiuji.info.
Returns
By placing an order on our website, you are responsible for covering the shipping costs for returning items to our store. For more information on how to return items, please refer to our Refund Policy.
Lost or Stolen Packages
Jiuji Sports is not responsible for lost or stolen packages.
- If your tracking information shows that your package was delivered but you have not received it, please report it to the relevant shipping company using the information provided on our Tracking Page.
- If you need additional assistance, contact our customer support team at yangcanxi@jiuji.info.
Thank you for choosing Jiuji Sports to meet your online shopping needs. We greatly appreciate your support!